Shipping and Returns

 ACCEPTED PAYMENT METHODS
-Credit Cards: Visa, MasterCard, American Express & Discover
-PayPal
​-Google Pay
*If you are using a Prepaid Gift Card, please make sure to register the card to yourself and your address prior to using it on our website!*
 We cannot refund another form of payment if a gift card was used at checkout.

Shipping
We process orders Monday through Saturday and can get all your blends and merchandise out of our facility within 2 business days! Expedited shipping means that your order will be processed and shipped out on the next business day. Business Days are Monday through Friday, Mountain Standard Times (Denver), and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. During large sales, promotions, new product releases, and holidays there is a good chance that it could take 4-5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them and get their taste buds on our blends.

All orders that are placed through Freshen Up Hydration Energy are shipped to the address inputted in by the customer at check out. Once an order is placed and marked as ‘Shipped’ the address cannot be altered or changed. If a different shipping address is needing to be added to an existing order after the order has shipped, the customer will have to pay an additional shipping & handling fee to reship that specific order to the new address.

Order Tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow at least 48 hours for the carrier to scan your package into their system.
If you attempt to track your package within the first 48 hours of it leaving our facility and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page. If you do not see tracking information after the first 48 hours, please give us a call at 1-(801) 839-6782 or email us at freshenupco@gmail.com !
Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.
Because the USPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us nor the USPS.
International Purchasing and Shipping is currently not available, if you are out of the United States and would like to pick up some Freshen Up Hydration, please reach out to us and we can work out accommodations and shipping cost to get it to you.
Note: Transit times do not include the time taken to prepare your order before shipment!

Incorrect Address

If a package is returned to us due to an incorrect or incomplete addressed, is marked "unclaimed" or “return to sender,” or has been deemed not deliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our facility and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

Lost or Stolen Packages

Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.

Refund & Money Back Guarantee

JDB Labs LLC. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.
Unfortunately, we can’t take back open product simply because Freshen Up Hydration is consumable and could have been tampered with after opening.
Requirements for a Refund

  • Item(s) must be unopened and in its original condition (e.g., Freshen Up Hydration Tubs, Single Serve Packs, etc. must be sealed and apparel must be unused);

  • Item(s) must be returned in all original packaging and with accessories and paperwork;

  • Item(s) must be returned using an insured and traceable shipping method;

  • The product(s) must have been purchased directly from: freshenuphydration.com

Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2022, the return must be postmarked by January 31, 2022)
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
We strongly encourage you to call us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

Incorrect or Damaged Orders

We use state of the art scanners in our warehouse and always strive to pack all orders perfectly, but let’s face it, human error is inevitable and things can happen throughout your packages journey! Please let us know within 2 days of receiving your order by phone or email of any error or damage.
In either case, we will require you to send us an image via email to freshenupco@gmail.com of the items received, the packaging your order arrived in, and your invoice. Once we receive those images, we will contact you via email with the options available to you.
Shaker Cup Policy - Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), non-standard usage, negligence or items purchased at trade shows.
If you are advised by a JDB Labs representative to return your package or any items back to us, please address them as follows:

JDB Labs LLC.
Attention: RETURNS
4422 W. Hill Shadow Way
Herriman, Utah 84096